CasinoClub Review

Casino

CasinoClub

URL

www.casinoclub.com

Date found

May 2001

Welcome bonus

€250

Free spins

15

Visit CasinoClub

CasinoClub In-depth experience

CasinoClub is one of the more established casinos in the market that we evaluate on our website. CasinoClub has been operating online since 2001 and managed to secure its domain when the internet was not yet flooded with casinos. Nowadays, it's not as easy to obtain typical names for casino domains as it was back then.

CasinoClub has managed to establish itself in the market for a considerable amount of time, unlike many other casinos. Often, these older establishments fail to keep up with new technologies or player experiences, causing them to be outshined by newer online casinos. Sometimes, it's simply due to marketing mistakes or subpar services that undermine the longevity of a casino. Therefore, if a casino manages to remain on the market for an extended period, it's already a positive sign. Considering CasinoClub's overall reputation, it seems that this provider has been successful in keeping players satisfied over the decades. Consequently, we were immediately impressed from the outset.

The name itself surely originates from the English-speaking world, but CasinoClub is still a provider that has prepared itself specifically for the German market. Besides the German language, English and French are also offered. However, CasinoClub was one of the first providers to focus specifically on the German market and has found success as a result. The special bonus payments and promotions in Germany are likely to have played their part in this success. The casino operates under the license of the Malta Gaming Authority (MGA). This license is currently the gold standard for the global market, so naturally players from outside Germany are also well catered for here. Nevertheless, it should be clear to everyone that CasinoClub has created a tailor-made gaming experience primarily for German players.

If a casino knows the target audience it caters to, we can always expect excellent service when we are part of that group. CasinoClub has been operating in the German market for so long that we can confidently say that German players are fantastically accommodated here. But let's take a closer look at what there is to experience at CasinoClub.

CasinoClub website

As anticipated from a seasoned veteran in the realm of casinos, CasinoClub exudes a more traditional style, but that does not imply it has fallen out of fashion. Contemporary elements have indeed been incorporated into the design. However, every user can discern which elements on the website have remained unchanged since its inception and which ones have been modernized over time. The menu, in particular, no longer exudes freshness and likely resembles that of almost any casino a decade ago.

Aside from the menu, CasinoClub's main page has undergone multiple redesigns in the past. Right here, the top games of the casino warmly greet us, providing us with an immediate and comprehensive overview. From here, we can navigate to the various game categories and log in. Slot games, roulette, blackjack, live casino games, and jackpot games are displayed separately in an additional menu. By the way, the site's interface is extremely modern, allowing for a straightforward and smooth functionality.

CasinoClub bonus offers

When a casino has been around for a while, we expect a generous bonus that leaves the competition in the dust. CasinoClub delivers exactly that. Not only do they offer constantly changing promotions, but their welcome bonus also knows how to impress.

In addition to offering just one bonus, CasinoClub provides two options to choose from - yet another example of the provider's excellent service. Depending on preferences for table games or slot machines, one of the two bonuses makes more sense. The initial bonus is a 100% bonus on deposits up to 250 euros, exclusively available for roulette. Unfortunately, this bonus cannot be used for live casino games, but only for the virtual versions of the game. It's worth noting that most of the roulette games are provided by the developer Microgaming, ensuring that we can find top-notch online roulette here.

Those who prefer playing the reels will be pleased with the bonus for slot games. Comparing the volatility of slot games to that of table games, this bonus is definitely the superior one. Furthermore, the first deposit is rewarded even more generously - with up to 125% on a maximum deposit of €250.

When it comes to bonuses and promotions, there is always something new to discover at CasinoClub. What makes it interesting is when we talk about "The Club." This is CasinoClub's official VIP Club, which actually serves as a kind of community that offers benefits even for occasional casino users. Every two months, an online magazine is published within this club, and there are also numerous offline events that are promoted here. These include special roulette events in Germany, sports events, concerts, and much more. With a stroke of luck, you can win a voucher that covers all costs for participating in the event. The Club is therefore more like a social gathering that aims to bring the gaming experience from the computer into real life. It's a fantastic idea that will find numerous imitators in the industry.

Live-Casino

However, CasinoClub has even more to offer. Thanks to a collaboration with Evolution Gaming, there are many additional options available, especially in the Live Casino section. The variety of live games offered by this developer is truly impressive and is sure to satisfy any casino enthusiast. While Blackjack and Roulette have already become standard offerings, CasinoClub provides numerous other games and variations alongside them. Those who enjoy playing in brick-and-mortar casinos and arcades will likely find their favorites here at CasinoClub as well. The gaming experience is just as exhilarating as in the "real casinos."

At CasinoClub, you'll find a wide range of card games to satisfy your gaming desires. Whether it's Texas Hold'em, Casino Hold'em, or Three Card Poker, we've got you covered. And let's not forget about the thrilling variations like Dream Catcher, which is developed by Evolution Gaming. Our selection of card games is designed to cater to players of all levels, with diverse limits to suit every bankroll. From our experience, there are always a few available seats at the tables, ensuring you'll never be left out. During our testing, we found the overall gaming experience to be incredibly authentic. We highly recommend trying out the live card games at CasinoClub.

Sports betting

As the moniker "CasinoClub" already suggests, this is a purely digital casino that exclusively presents a plethora of casino games. At present, sports betting is not part of their repertoire, and we haven't come across any whisperings regarding CasinoClub's intention to incorporate sports betting into their offerings in the future.

Casino software selection

Many of the original casinos have since disappeared, but CasinoClub has remained. This is undoubtedly due to the fact that back then, most casinos tied their offerings to a single casino game developer. Microgaming was once one of the providers that exclusively supplied a casino, but today, Microgaming is just one part of a diverse range of developers found in a typical casino. CasinoClub recognized this trend early on and adapted, allowing the casino to survive while others vanished.

CasinoClub presents a unique case as the casino has only one partner, known as GTECH G2. However, GTECH G2 operates not as a regular developer but rather as a sort of aggregator. This partnership allows CasinoClub to offer a multitude of games from various developers, particularly in the realm of slot games. For instance, CasinoClub features games from Yggdrasil and Play'n Go, two of the most sought-after game providers in the industry today.

German players currently face the issue of not being able to find their favorite games from Merkur and Novoline. Fortunately, CasinoClub provides some interesting alternatives, such as the slot game "Book of Dead" by Play'n Go. This title is quite similar to the original Book of Ra and is one of the top games offered by CasinoClub. By the way, the payout rate is even better than the original. You can definitely take a few spins on this one.

There is, of course, an abundance of table games, video poker titles, additional slot games, and much more to explore. However, it's not just players from Germany who should be more than satisfied with the offering, but international players as well.

Deposits and withdrawalsAccount management

At CasinoClub, just like with everything else, the focus is on the German market when it comes to account management. Naturally, there are also international payment options available for deposits and withdrawals, but German players should be well taken care of. In general, we find the major credit cards and online payment methods here. EcoPayz, instant bank transfers, and many e-wallets are included. And even PayPal is on offer! However, it should be clarified in advance whether each specific payment option can also be used for withdrawals. As is often the case, this is not always the situation.

PayPal is undeniably the most optimal choice, both in general and specifically for CasinoClub. Deposits and withdrawals are executed almost instantly with this online payment method. Occasionally, due to processing times at the online casino, it may take up to 24 hours for our funds to be credited. Nevertheless, no other transaction method can match the speed of PayPal. Those who wish to utilize Sofortüberweisung, EcoPayz, iCheque, or FundSend will have to wait a bit longer for their money. In the case of bank transfers, it can take up to a week for our funds to arrive.

Overall, the processing times for withdrawals at CasinoClub have room for improvement, regardless of which payment provider we ultimately use. Ultimately, we can tolerate the duration and would still consider it acceptable. However, in general, we must clearly state that it could be faster, especially with Skrill, Neteller, or PayPal, than what is currently the norm at CasinoClub.

Legal status and licensingLicense

The esteemed CasinoClub possesses a license from the respected Malta Gaming Authority, granted under the name of its parent company Martingale Malta 2 Limited. This license has been the hallmark of CasinoClub since its inception, instilling players worldwide with the knowledge that it is a trustworthy and reputable provider. CasinoClub prides itself on being a safe, fair, and premium platform, and the MGA license serves as tangible proof of this commitment. Renowned for its stringent licensing process, the MGA ensures that all rules pertaining to fair and responsible gaming are strictly adhered to.

The independent company Gaming Labs, by the way, monitors the current Return to Player percentage. This is another quality feature that, together with the MGA license, distinguishes CasinoClub as an excellent provider.

Customer service

At CasinoClub, customer support comes in the form of live chat, email, and telephone assistance. It's worth noting that the customer service is tailored specifically for the German market, but assistance in English is also available if desired. You can reach out to our dedicated team through the live chat feature, send us an email, or give us a call for any inquiries or issues you may have. Rest assured, we are here to provide you with the best possible support experience.

Unfortunately, customer service is not available 24 hours a day, which always deducts some points in our overall evaluation of a casino. The live chat, although highly responsive and competent, is only online from 9 in the morning until midnight. The operating hours are based on the standard German time. Email support is theoretically available around the clock, but sometimes it takes a bit longer for us to receive a response. So, if you have a problem at two o'clock in the morning, you usually have to wait until the next morning to get a solution.

Apart from its own main page, CasinoClub is not particularly active. Official customer service representatives are not found in forums or on partner sites. Therefore, questions and problems should always be directed to the customer service on the homepage.

Social media

CasinoClub may be the most traditional casino on our site. However, when it comes to social media, the casino is surprisingly up-to-date. The main page doesn't heavily promote social media channels, with only a few small buttons sporadically placed. But those who take the time to visit CasinoClub's individual profiles on the major social media platforms will be rewarded with engaging content.

The Facebook page is well-maintained and up-to-date. You can find daily updates, regular casino news, as well as inspiring quotes and exclusive casino deals. Additionally, they often introduce new games, especially when there are specific deals and bonuses available. It's worth mentioning that CasinoClub also keeps its Facebook followers informed about their jackpot games on a regular basis.

CasinoClub shares the latest news and press releases on Twitter as well. This includes updates on new games, winners, and jackpot news. Of course, they also frequently promote the most popular games in the casino.

The CasinoClub's YouTube channel, on the other hand, has room for improvement. Nevertheless, there is a wide array of content available here, and the viewer response is consistently positive. Overall, we experience a good mix of promotions, behind-the-scenes reports, and tutorials. So, for those who want to know what goes on behind the scenes in an online casino, this provides a great insight. In conclusion, the CasinoClub's YouTube channel is among the top online presentations in the entire market, even though it may not be as convincing as their Twitter and Facebook presence.

Prizes and awards

CasinoClub is undoubtedly part of the industry's premier league. However, its regional focus, primarily on the German-speaking market, has also brought along the challenge that CasinoClub has never been truly considered for international accolades. We believe that CasinoClub should be an award-winning casino. Yet, as long as there is not a significant change in its approach, it is likely that awards will continue to go to the competition, without CasinoClub being taken into consideration.

Online Reputation, Praise and Criticism

Online casino review websites are not always in agreement when it comes to assessing the quality of a casino. This discrepancy can be attributed to varying tastes, different target audiences of the review sites, and the varying importance placed on casino features. However, there is a consensus among many portals when it comes to CasinoClub, as they consistently award top marks.

Let's start with AskGamblers. CasinoClub's rating there is an impressive 7.42. AskGamblers is often strict in its reviews, especially when there is no official representative of a casino to address inquiries. CasinoClub being such a casino could have led to slight downgrades, yet 7.42 is a very good result. AskGamblers is a completely English-language site, so CasinoClub as a provider in the German market might not necessarily be more active here. However, in terms of rating, it would likely only benefit if an English-speaking employee were to pay a visit to AskGamblers in the future.

LatestCasinoReviews has thoroughly examined CasinoClub as well. CasinoClub received a top-rated score of 4.4 out of 5 stars, and it's worth noting that a single user's very low rating of 0.1 significantly brought down this result. Without this outlier, the overall rating would have been even better. Unfortunately, this individual user did not leave a comment alongside their rating, so we may never know why they found CasinoClub to be so much worse than all the other users on LatestCasinoReviews. In general, users here are satisfied with everything, from the range of games to the customer service provided.

By the way, CasinoClub currently ranks 28th among all globally evaluated casinos with a rating of 4.4, which is a fantastic result for a regional provider focused on the German casino player. Apparently, we are not the only ones who appreciate CasinoClub.

Summarized

CasinoClub aims to become the industry leader in its market. The expression of this goal is certainly evident in the excellence of the games, services, features, and bonuses provided. The icing on the cake is the bi-monthly magazine and the numerous local events, which add a nice touch and enhance the overall experience.

CasinoClub, an ideal provider for German players, consciously limits itself to a smaller market compared to its internationally focused competitors, despite not being the largest casino in name. This deliberate decision brings numerous advantages that we have come to appreciate at CasinoClub.

The customer service is one of the highlights of the online casino, impressing players with its complete German language support, as well as competence and helpfulness. Regrettably, the customer service is not available 24/7 – a minor flaw. All in all, CasinoClub is a reputable and reliable provider with a fantastic offering for German players. We are dealing here with one of the market's top providers. Only minor details, such as the limited support hours, prevent it from receiving the highest rating.