Good experience
Details and facts
Good extensive experience
Introducing Guts requires no grand preamble. Since its launch in 2013, this casino has risen to become one of the market's leading providers, becoming a new home for players from around the world. An extensive array of games and well-executed features, such as account management and customer support, have positioned Guts as one of the industry's finest all-rounders. Even though this online casino already ranks among the giants, its continuous growth serves as an excellent indicator. Players don't just visit Guts due to its top-notch reputation; they also remain loyal to the casino.
We'll simplify it a little, but ultimately, Guts Casino is part of a large group called Gaming Innovation Group (GIG). We've previously tested a casino that belongs to the same group and were very impressed - good signs indeed. Two other prominent casinos in the group are Rizk and Thrills Casino - on the casino review site Casinomeister, Rizk is considered one of the absolute top casinos (more on that in our Guts Casino review). These two casinos are already outstanding online providers that are considered among the best in the internet gambling industry. If Guts has learned anything from them, Guts itself can only be a strong player in the market. By the way, Rizk and Guts are regarded as GIG's flagships - internally, GIG calls Guts their new major casino brand. If GIG delivers as well with Guts as they have with Rizk, it will only be a matter of time before Guts receives top ratings as well.
The casino is renowned for its swift payouts, exceptional customer service, and, most importantly for us players, an epic array of games. The promotions and bonuses are not to be underestimated and cater to the essentials. The casino holds licenses from both the MGA in Malta and the UK. These are impressive credentials for a casino aspiring to dominate the gambling market. We have gathered feedback from the community regarding Guts, and of course, we have also indulged in playing at the online casino ourselves. Additionally, we directed our usual standard inquiries to their customer service and thoroughly examined the account management. To cut to the chase, Guts is a top-notch casino and a true contender for the industry's throne.
Good website
Design, customer-friendliness, and user-friendliness
Guts is definitely not the oldest casino in the market, but it has undergone several redesigns to keep up with fresh and modern ideas. At the time of our casino review, the designers have employed a clear grid system, presenting the casino in a block-like fashion – a pleasingly distinctive design that we can easily embrace. This design enhances the overall layout and provides us with excellent functionality and user-friendliness. Rest assured, Guts has evolved to offer a seamless and enjoyable user experience that sets it apart from the rest.
Guts aspires to be more than just the next online casino. These aspirations have also influenced the website's design. It all starts with the registration process, where we can choose from different sign-up options based on our preferences for playing or engaging with Guts. While the casino section is the main focus at Guts, there are also choices available for live casino, sports betting, and poker. However, in the main menu, we always find direct information on promotions, rewards, and, of course, the extensive game search feature. These functionalities are available regardless of the type of registration.
Since everything is already available on the main page, it also serves as the game selection page. By default, only a few games are presented here. However, once we have chosen our favorite category, a vast array of top games in slots, table games, and jackpots will be displayed for us to choose from.
The user experience is always provided, and the account management, including banking and customer service with live chat support, is always just a click away. The live chat is extremely user-friendly and meets our high-quality standards as well. The chat start button is always easily accessible, regardless of our current location on the page or what we are currently doing.
Guts bonus offers
We had heard before conducting our casino test that Guts offers incredibly exhilarating promotions, which got us particularly excited for this part of our casino experience. Let's take a look inside Guts and see what they have to offer.
The majority of players consider the welcome bonus to be the optimal choice for grabbing a generous extra. Guts offers very fair conditions for this bonus and allows for a credit of up to 100% on the initial deposit, up to 100 euros, in the form of additional bonus funds. Ideally, after signing up, we would immediately have 200 euros in our bankroll. Players from many countries (unfortunately, not all due to licensing reasons) also receive an additional 50 free spins for Book of Dead, which are unlocked over the course of five days, with 10 free spins each day. An excellent opportunity to test out a game and perhaps even pocket a few extra euros.
By the way, the minimum deposit is 10 euros. It's important to note that deposits made with Skrill, Neteller, and Paysafecard do not qualify for the bonus. However, if you receive a bonus through a different deposit method, you must wager it 35 times in order to withdraw the bonus. These wagering requirements aren't the lowest in the market, but they are still chosen fairly. Guts allows players to cancel the bonus at any time in order to withdraw the deposit. The remaining conditions are standard in today's online casinos. For example, slot games contribute 100% to the wagering requirements, while games from other categories contribute at lower percentages. Overall, it's not an incredible deal, but still good conditions that give Guts a slight advantage over its competitors.
The online casino, however, continually strives to unlock additional bonus options, which are usually sent to our email inbox. Regularly, standard bonuses, in addition to the deposit bonus, are also made available. Among them is the Friday Spins Bonus, which grants us 10 free spins when we deposit at least 10 euros on a Friday – the free spins typically apply to a game selected by the casino beforehand. Interestingly, these free spins are completely exempt from wagering requirements and should therefore be taken advantage of by every player.
During the weekend, Guts Casino seems to be bustling with activity. We can look forward to the exciting "Jackpot Weekend," which offers a great addition to the multitude of jackpot games available daily. The special promotional event over the weekend covers every game in the lineup, except for the Minor and Major Jackpots of Divine Fortune. If any of us were to win a jackpot from any other game during the Jackpot Weekend, Guts will increase the winnings by up to 1,000 Euros. It's worth noting that Divine Fortune offers higher jackpots, which explains why this game is not included in the promotion. Despite the bonus being capped at 1,000 Euros and not applicable to Divine Fortune, it remains an excellent extra that no player should miss out on.
In addition to all the promotions, there is also a dedicated loyalty program called the Guts Leaderboard. Users can accumulate points on the site through various activities, which contribute to their position on the leaderboard. For instance, a €10 wager on slot games and a €50 wager in the live casino are rewarded with a single point. Of course, the Leaderboard is not just about collecting more points than other users; the top-ranked gamers receive prizes from Guts based on their position on the leaderboard.
Furthermore, there is also a VIP program designed exclusively for high rollers. This exclusive program grants access by invitation only and comes with personalized assistance and additional bonuses. In addition, VIPs enjoy expedited processing of deposits and withdrawals, with the added convenience of a dedicated account manager being at their disposal.
Live-Casino
We have already mentioned that the majority of table games at Guts come from the genre of live casino games. Guts' live casino is excellently implemented and can be accessed best through the main page. Navigating through the individual games using the search function instead is a bit more time-consuming. By the way, these games are provided by Evolution Gaming and NetEnt, two of the top providers in the live casino segment. It doesn't get any better than this for live games at the moment.
A highly successful feature in the live casino section is the filtering option at Guts. The various games are displayed in different categories, allowing us to narrow down our favorites by using the filter to search for roulette, blackjack, and baccarat. This function has been implemented in a very user-friendly manner. The game selection focuses on the essentials and then presents us with some variations to enhance the live casino gaming experience.
A fantastic perk to mention is that Guts Live Casino offers exclusive promotions that are separate from the regular online casino rewards. While live casino games do contribute to the turnover rate of bonus payments, there is still more to uncover here. Every Monday, we have the chance to win extra cash while playing live roulette – there are special tables adorned with the Guts logo, available at the start of each week. If you hit one of the lucky numbers on a Monday, you'll receive an additional 20 euros in cash. Currently, the lucky numbers are 5, 10, 15, and 20, and in order to win at least 5 euros, a minimum bet of one euro must be placed. However, each number can only win once, but this opportunity presents itself anew every week.
Wednesday is the day at Guts that caters to blackjack enthusiasts. On this particular weekday, we have the opportunity to win up to €1,500 extra at the Guts blackjack table, provided by NetEnt. If you manage to score two consecutive blackjacks, you'll be rewarded with a €20 bonus. But if you're on a roll and hit three blackjacks in a row, you'll receive an additional €80 on top of the initial €20. And if fortune favors you even more, four blackjacks will grant you an extra €200, while a remarkable five blackjacks will bring you an astonishing €1,200. The best part? There are no wagering requirements or additional terms and conditions for these bonuses.
Partnering with NetEnt and Evolution Gaming for live casino gaming was definitely the right move. Guts is one of the top providers in this category, and the mentioned promotions should be a compelling reason to sign up with Guts as a live casino fan.
Sports betting
There are not many online casinos within the same corporate group that offer sports betting. However, Guts has been providing this service since its early days. Guts Sports was launched online just a year after the casino's launch in 2013. Since 2014, we have also had the opportunity to place bets on sports at Guts.
The iGamingCloud Technology serves as the foundation for the platform's betting transactions. Operating with remarkable efficiency, speed, and seamlessness, this platform ensures a smooth and effortless experience.
Guts' sports betting offering has been crafted to function independently as well. In doing so, the smart design ideas from the online casino were assimilated, which makes perfect sense. The sports betting section also has its own set of promotions to offer. Players from select countries receive a 20 euro bonus if their first bet, placed with a 20 euro stake, is lost. Consequently, our initial bet is entirely risk-free. Just like the bonuses in the online casino, no extras are granted on deposits made with Skrill and Neteller, but we can benefit from the promotion with any other payment method. It's worth noting that the bonus amount only needs to be wagered once before we can withdraw it - there are no catches or fine print to consider.
The Guts sports betting section doesn't always run as smoothly as we'd like, as the odds on bets and individual markets are sourced from an external provider. The loading times could certainly be faster. Once loaded, however, players are presented with a comprehensive overview and highly competitive odds. Currently, there are over 70,000 different betting options to choose from, which include live events and much more. Additionally, there are numerous combination bets available to further enhance the gaming experience.
The search function definitely deserves an extra praise from us. We primarily utilize it in the online casino to discover our favorite games and filter out new favorites. However, it also serves an excellent purpose in the SportsBook. With the search feature, we can effortlessly explore new events and matchups, effortlessly navigating through the offerings. Guts has implemented the search function better than most sports betting sites, and that deserves recognition.
Overall, the range of sports betting options is a top-notch addition to Guts' casino and stands up well against dedicated betting sites. One advantageous aspect is that the many features of the online casino, such as fast withdrawals, excellent customer support, and overall account management, extend seamlessly to the world of sports betting. Those seeking an online casino where they can also place sports bets will undoubtedly find what they're looking for at Guts. Everything is seamlessly handled with just one account, and Guts' reputation as a stellar casino also shines through as a sports betting provider.
Customer service
Guts has received multiple praises for its exceptional customer service and has also been listed as a nominee for numerous awards for its service. This fact has initially reassured us about their customer support. However, we never solely rely on other reviews and accolades but rather evaluate firsthand what Guts truly has to offer in terms of their customer service.
Starting off on the right foot, our support desk is open 24 hours a day, ensuring that assistance is always at hand. Nowadays, this is the norm; however, there are still casinos that do not offer round-the-clock support, which results in a downgrade from us. Unsurprisingly, the live chat feature is the easiest way to reach customer service. It is conveniently located and can be activated with just a single click on the page. Utilizing the live chat, we receive a response within minutes, and VIP customers even have access to a dedicated account manager who can be reached directly via chat and email whenever needed. Even inquiries sent via email are typically resolved within a few minutes, eliminating the need for hours or even days of waiting, as is the case with other casinos. Overall, the support team excels in its response time.
Without mentioning the FAQ, we cannot complete our review of the customer service. The FAQ is so comprehensive that it has even received its own search function. Whoever compiled it really wanted to cover every standard question that Guts users might have. The FAQ starts with the most popular questions and then works its way towards more detailed questions - so first it's more about opening an account and changing your password or sending it to your own email address. Then it covers bonuses, account management, and later even the sports betting offer. The responsible gaming also appears again in the FAQ, which provides helpful tips.
Prizes and awards
It is surprising that Guts has not yet won any of the major industry awards. Despite this, there have been a few online accolades to celebrate, such as three Gongs on Casinomeister (Best New Casino 2013, Best Casino in 2014, and Best Casino Group in 2016). It is only a matter of time before the big prizes also appear in Guts' trophy cabinet.
Guts Casino has yet to secure any major awards, although it has been nominated multiple times. In 2015, the casino had the honor of being a contender at the prestigious EGR Operator Award. Guts was nominated in categories such as Best Affiliate Program, Best Customer Service Operator, and Best In-House Product, narrowly missing out on the victory. Despite not taking home the awards just yet, Guts Casino continues to strive for excellence and recognition in the industry.
As Guts Casino continues to expand, both in terms of game offerings and its player fanbase, its presence on the nominations lists for major casino awards will undoubtedly increase, ultimately leading to its first significant accolade. Guts is no longer considered a newcomer in the market; it has firmly established itself as a top-tier casino. It is only a matter of time before the award ceremonies take notice and duly recognize its achievements with prestigious prizes.
Online reputation, praise and criticism
The overall experience at Guts can be summarized as impressive so far. However, it is understandable that our readers are not only interested in our opinion but also want to know what the Guts Casino community thinks. In this section of our review, we always feature casino ratings from AskGamblers, Casinomeister, and other well-known resources within the gaming community. And in the case of Guts Casino, we expected the community to be equally enthusiastic just like us.
We have briefly mentioned that Guts has recently won several awards from the Casinomeister website. At Casinomeister, we anticipated a great rating, and we were right. However, there is also a small contradiction that needs to be mentioned. Casinomeister always publishes the official CM rating - the site's own score - but also the user rating, which is given by the users themselves. The CM rating is currently excellent at 9.1, but the user rating is only 7 out of 10 points. In the review itself, we looked for an explanation for this significant difference in rating. And the explanation is as follows: Apparently, the customer service has come under criticism in the Casinomeister forum recently. Various users complain that response times have become longer and that communication is no longer friendly and smooth. This is a recent issue for Guts and looked completely different in the past (and in our own test). We hope that Guts will quickly solve this problem.
At AskGamblers, we have witnessed a similar trend. Guts Casino also receives an excellent rating of 9.27 here. However, it has recently faced significant issues with three reviews criticizing its customer support. Once again, the primary concerns revolve around response times and the unfavorable attitude of the service representatives. To address this, Guts Casino has assigned a dedicated staff member to address inquiries across various online platforms, including AskGamblers and other websites. In the event of any issues, it is advisable to contact this representative first, should there be any shortcomings in the customer service department once again.
It is worth noting that Guts takes care of user inquiries on AskGamblers. 28 out of the existing 31 current inquiries have been resolved, while the remaining three have not been accepted by AskGamblers - it is possible that this may change. All in all, our opinion of the casino is confirmed with a good rating. However, the current problems cannot be ignored. Let's hope that Guts quickly regains control over the recently encountered customer service issues.
LatestCasinoBonus is also a website that gives us a great overview of an online casino's reputation within the community. And here, Guts Casino truly shines with a remarkable rating of 4.6 out of 5 points based on 724 user reviews. It's worth noting that the most recent ratings are overwhelmingly positive, ranging from 4.7 up to a perfect 5-star rating. The accompanying comments further paint a picture of Guts that is undeniably positive. With over 1,500 reviews on LCB in total, Guts Casino even holds the impressive rank of 2nd place in the all-time ranking. Clearly, the majority of the community is thoroughly convinced by Guts, suggesting that any lower ratings observed on other platforms may simply be minor anomalies.
The Pogg is renowned for its comprehensive casino evaluations. Guts Casino achieved a respectable rating of 8.7 out of 10 by The Pogg. Transaction speeds, customer service, and licensing all received a perfect score of 10 out of 10, with no other aspects falling below 8. Only the software and trustworthiness garnered an 8, while everything else was rated higher. Regarding the software, we believe Guts Casino surpasses The Pogg's assessment. The Pogg claims that Guts only offers 400 games, which is currently inaccurate. In reality, Guts Casino boasts over 1,000 games in its portfolio, potentially warranting a better rating. The trustworthiness score of 8 may be attributed to Guts' decision not to adopt "The Pogg Deposit Guarantee Seal." Without this seal, casinos face difficulties in receiving higher ratings.
Recently, there have been fewer favorable reviews for Guts, despite the general appreciation of the casino by the community. Given that the recent negative experiences are related to customer service, it is likely that Guts Casino can swiftly address them. Although we cannot be entirely certain, we believe that these reviews might be mere anomalies that happened to surface during our casino test. Overall, Guts Online remains a frontrunner in the industry, which is further emphasized by its second position in the LatestCasinoBonus ranking.
Summarized
It's easy to comprehend why Guts Casino, along with the entire casino group behind Guts, has become an industry leader. The amount of things done right here is simply astounding, starting with the prompt withdrawals, the extensive array of games, and the exceptional customer support. Guts impresses on every level as a comprehensive package, fully justifying its top ratings on numerous casino websites and community forums.
However, Guts Casino doesn't escape criticism either. To be fair, this applies to no online casino so far. The array of available table games, aside from the live casino offering, is rather lackluster, and the selection of jackpot slots is a massive letdown compared to the competition. Guts Casino falls short of perfection in these areas too.
What should remain stuck from our Guts Casino Review? Undoubtedly, the live casino. Guts can implement the live action very comprehensively and with high quality, thanks to Evolution Gaming and NetEnt. There is truly no better way to experience the live casino offering at Guts Casino. The diverse promotions add the finishing touch and are another reason to take a closer look at the live tables at Guts.
Guts can impress in many aspects, and its overall excellence extends to its offerings in sports betting and poker. For those who seek to enjoy a variety of gaming and betting services under one roof (and especially with one account), Guts provides a premium platform that excels in numerous gaming areas, consistently delivering top-notch quality. Its comprehensive range of services caters to diverse preferences and ensures a high level of satisfaction for all users. With Guts, you can confidently indulge in a seamless and exceptional gaming experience, backed by a reputable and reliable provider.
Overall, Guts is an exceptional online casino and an equally impressive multi-gambling platform. Guts is highly regarded by players and industry experts alike, with the casino consistently ranking among the top establishments in the gaming industry.
Social media
When it comes to social media, Guts keeps it pretty straightforward and focuses on Facebook and Twitter. We have mentioned several times before that we haven't come across a single casino website that provides any real value on Instagram - but perhaps this site will come along someday. However, we understand that most casinos have now left Instagram in the dust, just like Guts has done.
Prominently linked on the Guts homepage are both social media accounts. We began by thoroughly examining the Facebook page and delving into what Guts Casino has to offer here.
Surprisingly, the Facebook page has not been very active. As we write this casino review, there have been no new posts in the timeline for over a year, suggesting that Guts may have discontinued its Facebook efforts. Overall, the casino does not leave behind a tremendously large fan base here either. The fan page can only boast about 1,000 likes. The old posts only contain updates on new games and the usual promos. Initially, we assumed that their brother's Facebook page, with a focus on sports betting, had taken over. After all, there are daily new events and information on betting stakes to post. Whether Guts has indeed taken this step is not entirely clear at the time of our review.
Based on our experience with Guts on Facebook, we assumed that Guts Casino doesn't actively maintain its Twitter account. However, the situation here seems even worse with just 260 followers and posts that apparently ceased in 2013. Only one post from 2016 stands out, informing that news will now be spread through the Guts Gaming Feed. However, we later discovered that this Twitter account doesn't actually belong to Guts officially, but was managed by a private individual without any involvement from the casino itself.
To summarize: Guts has either lost interest in social media or never really had it to begin with. There is nothing intriguing to be found in the accounts that were created years ago, so we advise fans of the casino and players seeking bonuses from Guts not to follow the online casino on Twitter or Facebook. There is simply nothing captivating to explore on their social media platforms. It would be more fruitful to focus on other avenues for engaging with Guts and staying updated on their offerings.