Wunderino experience
Details and facts
Wunderino Extensive experience
Wunderino takes the lead in TV advertising. Almost everyone, who does not exclusively watch NetFlix or other streaming services, has seen a TV commercial for this online casino. Our first surprise after signing up with Wunderino came right at the beginning, as the online casino continues to position itself as a mobile casino. There are certainly numerous players who enjoy playing on their smartphones and tablets, but usually after a certain time, most online casinos tend to focus more on the desktop PC with a supplementary mobile offering. Wunderino does it differently and currently presents itself as a casino with the needs of the mobile gamer in mind.
Despite Wunderino's focus on mobile casino gaming, they still offer a top-notch experience for all desktop PC users. Throughout our review, we will delve into the specific advantages and disadvantages that arise from Wunderino's special emphasis on catering to users with different devices. At this point, we can confidently state that PC users are just as well catered for here as they are in other top-notch casinos.
The specific target market of the online casino can already be inferred from its name. Wunderino is a casino that has primarily established roots in Ireland. Although it recently expanded into the Scandinavian market, Ireland remains the home of Wunderino, ensuring that Irish players, in particular, can enjoy a tailor-made gaming experience. However, it is not excluded that Wunderino may "conquer" additional markets in the future.
Nowadays, the number of online casinos operating independently from major groups is decreasing rapidly. Particularly, the most well-known casinos are managed by even larger casino groups that consolidate numerous casinos and other brands under one roof. However, this is not the case with Wunderino – it is truly an entirely independent casino. The operator behind Wunderino goes by the name Rhinoceros Operations, and Wunderino is the sole brand operated by this company. This means that we cannot judge Wunderino based on the performance and reputation of other casinos, but it also means that we are dealing with an online casino that may be different from the mainstream in the industry. Unfortunately, it is often the case that casinos belonging to a large group tend to be similar and deliver the same features, lacking a bit of variety. Wunderino has the potential to offer us new, fresh, and exciting action if done correctly. Additionally, the offered extras and bonuses are not dependent on the group but solely on Wunderino itself.
By the way, the casino is still at the inception of its journey. It made its debut in 2016, which means it is currently in the phase of market introduction and expansion. In Ireland, as well as in Scandinavia, they have already managed to establish a customer base - in addition to Irish and English, the online casino is also available in Finnish, Norwegian, and Swedish. Whatever the future expansion plans of Wunderino may entail, our readers will always find out whether it is currently worthwhile to create an account, deposit the first funds, and play at the casino.
Wunderino website
Design, customer-friendliness, and user-friendliness
The functionality and adaptability of Wunderino's layout and design are not particularly innovative or contemporary. Instead, they are perfectly tailored to meet our needs. While the design choice may not be groundbreaking, prioritizing user-friendliness and intuitive navigation might be more important than aesthetics after all.
The main page is brimming with information and serves as a perfect overview of everything we can experience at Wunderino. There is actually no conventional menu, instead, everything has been perfectly incorporated onto the main page - thus, the main page serves as both an overview and a gaming platform, support hub, and information center.
The variety of games is the crucial factor for most players when it comes to an online casino. At Wunderino, the games are showcased excellently, and the popular titles are readily available on the main page. It's effortless and quick for us to find what we're looking for, whether it be scrolling through the top games, utilizing the game categories for narrowing down options, or using the thoughtfully designed search function. With this feature, we can select games based on their names, developers, and a range of other filters.
The bottom section of the page, known as the footer area, presents a delightful feature. Adding to the enhanced user-friendliness, we discover all games readily available for selection, and with a single click, we can easily access customer support. It almost goes without saying, but it is worth mentioning that Wunderino operates seamlessly from a technical standpoint. During our own evaluation, no issues or disruptions arose in both gameplay and account management.
Wunderino bonus offers
When we first tried Wunderino, we knew it would offer a slightly different service, but they don't compromise when it comes to the welcome bonus, following the lead of the market leaders. The welcome bonus is currently available in the targeted markets of the casino. It offers a 100% bonus on the initial deposit up to 100 Euros, along with 10 complimentary spins daily for the first three days after registration – that's the deal for new customers. The free spins can be used on a selection of games by the developer NetEnt, which currently includes Starburst, Lights, and Aloha.
The stipulations for the distribution of the bonus have been surprisingly impartially chosen. Merely 30 times must the bonus be wagered before we can withdraw it. However, it is important to note that each game contributes differently to the turnover due to its specific probability of winning. The slot games provide us with the most favorable rates - the majority of them offer a 100% turnover. Nevertheless, Dead or Alive, Book of Dead, and Bloodsuckers are exceptions that contribute only 50%. A small list of games does not contribute to the required bonus turnover at all, such as all progressive jackpot games, Kings of Chicago, and Big Bang. Even the table games do not help us to reach the bonus. We recommend our readers, especially at the beginning, to stick to the games that fully count towards the bonus conditions.
The free spins, which are also part of the welcome bonus, are received by us without any additional conditions. Here, there are neither wagering requirements nor any limitations.
In this section of our review, we will focus on the consistent bonus payments. However, to gain a comprehensive understanding of what the online casino has to offer, we must also consider the variable and seasonal bonuses at Wunderino. The promotions and bonus offers in this area change on a weekly basis, encompassing daily tournaments, a general leaderboard, and including cash prizes and much more. Additionally, individual casino bonuses are added for each player. Here, all activities in the casino are combined into an individual point score, allowing us to receive further bonuses within each season. We were highly impressed with how Wunderino has implemented this aspect of their casino experience. Keep your eyes peeled for the so-called "Booster Days," where particularly large winnings and extra prizes are up for grabs. And the higher our player level, which is based on our overall point score, the larger the prizes will be for us.
Wunderino also offers a loyalty program, but interestingly, it doesn't operate on a typical point-based system. In this program, us players are initially categorized as "New Explorers" or "Prominent Explorers" based on our experience in the casino. At Wunderino, all players receive plenty of casino bonuses, but the Prominent Explorers naturally receive some additional perks, such as a personal account manager, increased limits, and cashback rewards. The VIP extras may not be unparalleled in the market, but they are certainly another nice bonus from Wunderino. By the way, achieving VIP status doesn't necessarily require excessive playing. Regular visits are usually enough to reach a new level from time to time, which, in comparison to other online casinos, is implemented much better.
Live-Casino
The exclusive section for Wunderino's live casino games is managed separately on the website. Wunderino takes its live casino seriously by allocating it a completely unique area on the page. In terms of scale and size, it may lack compared to the major players. However, the offering for the average player is exceptional and exudes an atmosphere of exclusivity from every corner.
The Live Casino setup involves a lot of effort. Here, we have our own categories, special filters, and many things that have been created specifically for this section of the online casino appearance. We can access games like Blackjack, Roulette, Poker, and others without any distractions - the entire look of this subsection is more than successful. In the Roulette games, we have the option to track the number draws in real-time, and on the main page, we can easily select the individual tables based on limits, dealers, and the number of players, without having to navigate to each game individually, which enhances user-friendliness.
Evolution Gaming primarily provides the live casino experience, ensuring top-notch quality that leaves no room for doubt. Whether you're playing on your desktop or engaging in mobile gaming, you can expect nothing short of excellence. The games offered are widely recognized by those who frequently indulge in live casino entertainment, with Evolution Gaming leading the way in delivering flawlessly executed live games online. Overall, Wunderino excels in this particular domain, offering an outstanding range of options. Competitors would do well to take note and learn from their remarkable approach.
Sports betting
Wunderino is currently in the process of establishing itself as an online casino in the industry. It comes as no surprise that in this highly competitive market, the focus is primarily directed towards this goal. At present, there are no sports betting options available, and there doesn't seem to be any plans for it either. Casinos often start offering bets only when they have decided to target the UK market. However, this is not the case with Wunderino so far. While one should never say never, it seems highly unlikely at the moment that Wunderino will introduce its own sports betting section.
Customer service
Being part of a large casino group comes with the advantage of tapping into the group's substantial budget, particularly evident in their customer service department. Independent providers often face a disadvantage in this aspect. However, Wunderino has managed to establish a top-notch support system as an independent provider, rivaling that of major casinos. While their customer service may not be available 24/7, it extends beyond regular business hours. Typically, someone is reachable from 9 am until midnight, with responses provided within minutes. Through the live chat feature, we can instantly connect with a staff member, although it may take slightly longer via email, based on previous experiences.
The live chat feature on the website also provides insight into the most frequently asked questions to customer service. Apparently, the most common question is about the free spins that are manually unlocked the day after the deposit. To utilize the live chat, all one needs to do is select the target language and within a few minutes, a contact will be made.
Throughout your time on our website, you will find the support link readily available and easily accessible. This ensures that assistance is always just a click away in case you encounter any issues or require help.
On the homepage, we can also find a subpage that provides additional assistance, explaining many important aspects of the casino in more detail. This section covers various topics, such as free spins, account verification, payment processing, and much more. Although there may be larger FAQ sections on other online casinos, this subpage still serves as an excellent extra feature, as it answers many of our questions before we even have a chance to ask them.
Prizes and awards
When it comes to major awards, Wunderino faces a few disadvantages compared to the industry's big players. Firstly, being an independent online casino makes it much harder to gain recognition from prestigious prize ceremonies. We have already witnessed that Wunderino casinos, despite lacking a large group backing them, are on par with the best in the industry. Furthermore, the staff at Wunderino has previously worked with industry giants such as Mr Green, Pokerstars, and Unibet. However, these prominent award-givers often require the endorsement of a well-established casino name before considering recognition.
It will take a while and a lot of effort for Wunderino to be counted among the big online casinos. The first steps in the right direction have already been taken, but when it comes to awards and prizes, reputation is what matters - and that is something that must be earned over many years. Most award-givers recognize casinos that already have a name. Therefore, it is unlikely that Wunderino will receive any awards for the casino until it has made a name for itself. During our casino test, however, we became aware that Wunderino brings excellent conditions to eventually own this name.
Praise and Criticism for Online Reputation
Wunderino is not yet considered one of the major online casinos in terms of its name. However, this is primarily because Wunderino has not been in the market for as long. Casinos such as Casumo, Videoslots, Leo Vegas, and others have simply had many years of a head start on Wunderino. This fact is highlighted by the evaluations of Wunderino found on the typical internet platforms. Only AskGamblers, LatestCasinoBonuses, and Wizard of Odds have thus far reviewed this online casino. Nevertheless, these reviews are sufficient to give a good impression of what sets Wunderino apart.
Based on our experience with Wunderino, we would categorize the online casino in the satisfactory, but not outstanding range. We were anticipating a similar rating on AskGamblers. However, Wunderino disappointingly received a rating of 5.12 out of 10. Upon closer examination, it becomes evident that many users rate the casino highly, while others rate it poorly. Hence, Wunderino polarizes significantly more than other providers.
Let's take a look at an exemplary review from April 2018 - it states: Payouts are processed quickly and reliably. However, the customer mentioned that they closed their account even though they had achieved VIP status because it took weeks to receive a response via email. We can certainly empathize with the frustration of this user; it takes a significant amount of time to attain a VIP account, and to not be treated as a VIP despite all the effort is truly disheartening.
Users on the web are generally enthusiastic about the wide range of games available. It's no surprise, given that the EveryMatrix platform powers them. However, the support and verification process have received lower ratings. So far, a total of 29 issues have been encountered with the casino, but all of them have already been resolved.
Wizard of Odds does not have its own official score but instead calculates an average from other sources - Wunderino, in this case, scores 3.8 out of 5. It is worth noting that the casino is not directly verified or recommended by the site, but it also states that there are no player complaints against Wunderino.
Naturally, LatestCasinoBonuses provides us with an excellent overview of the casino's acceptance among customers, as always. Wunderino, in this case, scores a 3.5 out of 5 points (based on a total of 31 reviews). This rating is only mediocre, far from the top third in the industry. It doesn't even make it into the top 500. Criticisms revolve around the limited payment options in certain countries and the availability of bonuses, which are also not accessible in all countries.
Summarized
Wunderino manages to impress in many aspects, but falls slightly behind the competition in others. However, the remarkable attributes of this online casino are not entirely distinct or significantly different from those of other casinos – such as the selection of games. The reason for this lies in the EveryMatrix platform, which provides games for numerous casinos. Nonetheless, Wunderino has its own unique touch that sets it apart from the rest.
Ultimately, we view Wunderino as a reasonable option for numerous players, but simply not as an exceptionally unique online casino. It lacks that special something, even though many bonus offers and content are consistently witty and creatively designed. The casino is fair, secure, and reputable, with plenty to explore, ranging from slot games to live games. Unfortunately, the customer service only provides contact at certain times, and the wagering requirements for promotions and bonuses are not very transparent.
Wunderino is indeed a promising casino that still has a lot to learn. Our self-test has undeniably provided us with plenty of good reasons to give this online casino a chance. However, it will probably take a few more years for Wunderino to become one of the top addresses in the industry. Therefore, it's worth considering the potential for growth and improvement that this casino holds.
Social media
At Wunderino's website, you'll find a comprehensive assortment of social media icons, including LinkedIn. It leads us to believe that this online casino is dedicated to maintaining an active presence on social media platforms. After all, why else would they prominently display these icons on their website?
With a simple click on the first icon, we found ourselves on Wunderino's Facebook page. And the page is far from being as active as we initially thought. However, it is not inactive either - it has a count of 287 likes as we write this review. Occasionally, news is posted, although on average, we only come across one post per month. This means, on the one hand, that we won't be bombarded with advertising and promotions at Wunderino, but on the other hand, we won't stay up to date solely through their Facebook page. Additionally, the few posts on the page don't really go into detail. In conclusion, we recommend Wunderino's Facebook page to fans who are often active on Facebook. However, if you're not a frequent visitor to the social media giant, becoming a Facebook user just for Wunderino is not necessarily essential.
Following the minor letdown on Facebook, we held onto the hope that Wunderino might just be focusing more on Twitter. Unfortunately, the official Twitter account is even less active than the one on Facebook. Currently, it only has 69 followers and 24 tweets to its name, with the tweets once again revealing few details. The last tweet dates back only a month, yet as followers on Twitter, we shouldn't expect much from the account – both in terms of content and comprehensiveness, it's a bleak affair. After the experiences on Facebook and Twitter, we anticipated a channel devoid of content on YouTube. However, Wunderino does offer us a total of three complete videos here. The Wunderino YouTube channel features two short television spots and a third video showcasing a jackpot win in the game Holmes and the Stolen Stones – the latter has now accumulated over 2,000 views.
The LinkedIn profile is a presence that we can safely overlook. In fact, this profile is merely a means to reach out to Wunderino for business matters. As for the supplementary Instagram account, there is really no need for us to mention it further.
For those who truly wish to stay up-to-date with the latest happenings at Wunderino, the blog on the casino website is your best bet. The Wunderino Blog is already filled with numerous articles, and there's a new one added every few days, ensuring that you'll be informed more frequently than through social media. The blog, along with the live chat and the option to contact them via email, is sufficient; Wunderino's presence on social media can be safely disregarded by our readers without missing out on anything important.